Frequently Asked Questions
Everything you need to know about your favorite sheepskin boots and accessories.
Are your UGG products made from genuine sheepskin?
Yes, all our boots and slippers are crafted using 100% premium Grade-A twinface sheepskin, ensuring maximum comfort, breathability, and durability.
How do I choose the correct size for my boots?
We recommend ordering your standard shoe size. Sheepskin naturally stretches slightly over time to mold to the shape of your foot for a perfect, custom fit.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the security tags remain attached to qualify for a full refund.
How should I clean and maintain my UGG boots?
To keep your boots looking new, we recommend using a specialized sheepskin cleaner and conditioner. Avoid direct heat sources and never submerge them in water.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at the final stage of checkout.